Privacy Policy — Medical Collections

This medical invoice payment service is provided by Medical Collections Ltd. Your Consultant has instructed Medical Collections Ltd. to handle payments on their behalf. This statement focuses solely on how Medical Collections Ltd. uses your personal data for payment processing. If you’re interested in learning about how your Consultant manages your personal data, please refer to their privacy notice.

At Medical Collections Ltd., we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, and safeguard your data when you interact with our products or services.

Information We Collect:

Personal Information: We may collect personally identifiable information such as your name, date of birth, address, email address, phone number, and treatment type and date. Payment Information: When you make payments for invoices, you may provide us with your card details, including card number, expiration date, and CVV. Please note that we do not store your card details directly on our servers. Instead, this information is securely transmitted and stored by our authorized third-party payment processor, TYL by NatWest, in compliance with industry standards and regulations. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

How We Use Your Information:

Provide Services: We use your personal information to process transactions, deliver services, and communicate with you about your account. Improve User Experience: We analyze usage data to understand customer preferences and improve our products, services, and website functionality.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention:

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.

Your Rights:

You have the right to access, correct, or delete your personal information. If you have any questions or concerns about our use of your data, please contact us using the information provided below.

Changes to This Policy:

We reserve the right to update or modify this privacy policy at any time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.

Refund Policy:

At Medical Collections Ltd., we understand that there may be instances where you require a refund for payments made. As a third-party service provider, we act on behalf of the consultants, clinicians, or practices to facilitate payment collection. Therefore, decisions regarding refunds must be authorized by them. If you believe you are entitled to a refund, please contact us, and we will facilitate communication between you and the relevant parties. Once authorized by the consultants, clinicians, or practices, we will initiate the refund process promptly. Please note that refunds will be issued within 5 working days of receiving authorization. However, the time it takes for the refunded amount to reflect in your account may vary depending on your payment provider. For any inquiries or assistance regarding refunds, please don’t hesitate to contact us using the information provided below.

Currency Notice:

At Medical Collections Ltd., we only accept transactions in Pound Sterling (£). If a transaction is made in a different currency, any differences in currency exchange rates or fees are the sole liability of the patient. Please ensure that all payments are made in Pound Sterling to avoid any discrepancies or additional charges. If you have any questions or concerns regarding currency exchange rates or payment methods, please feel free to contact us for assistance.